05 · Client retention & reputation
Have clients who haven't used your services in a long time? The system identifies inactive clients and enables targeted communication so you can reconnect.
We design, implement, connect to your tools and maintain it — adapted to your process.
Example workflow
Winning back an existing client is usually easier than finding a new one, yet many companies leave their base of past clients untouched. Nobody has time to track by hand who hasn't been in touch.
The system tracks the date of the last purchase, visit or contact.
Using rules we define together, it picks out clients who are due for contact.
Where the conditions and permissions exist, the client receives a reminder for a regular service, a new offer or an invitation to book again.
You see who came back and which messages work.
Describe how this process works in your company today. We'll suggest how to automate it and connect it to the tools you already use.
We reply within one business day. The first conversation is without obligation.
Satisfied clients often forget to leave a review. We automate a polite invitation to rate your service after a completed purchase or visit.
Benefit: Easier collection of genuine reviews and a stronger online reputation.
Prospective buyers expect a quick reply. The system picks up new inquiries from your website, email and other channels, organises them and speeds up communication.
Benefit: Faster replies, fewer forgotten contacts and a better-organised sales process.
Find new business clients through a more organised process of research, personalised communication and response tracking.
Benefit: Less manual admin in sales and a more systematic approach to potential partners.